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Feb. 9, 2022

Selling out, Single Customer View, CSR, and recruitment - The Gambling Files

Selling out, Single Customer View, CSR, and recruitment - The Gambling Files

RTFM 20

Fintan dips in and out this week, when he's not getting a Shuffle Trampoo. Four guests this week, starting with Fintan talking about the sale of BonusFinder.com [0.00 - 17:34]; then we move on to the great Melanie Ellis discussing Single Customer View [17:36 - 56:07]. Then we're joined by the legendary Richard Schuetz to talk about CSR and the role a casino can play in the community [56:08 - 1:21:47]; and we wrap things up with the utterly lovely Ben Farber shedding some light on executive recruitment [1:21:48 - 2:09:03]. Enjoy the episode.